Plan members aren’t faceless numbers; they’re people. Their membership status can change at any given moment. We limit the work of membership turnover with quick, thorough processes that ensure members receive superior customer service. In serving your members, we have a simple goal you can both appreciate: to ensure that their concern, call, or question is resolved satisfactorily sooner rather than later.
The integrity of your membership is on the line every day. We help you keep your plan’s membership files up-to-the-moment fresh.
Our professional representatives have access to a wide range of data and account information to provide accurate and timely support.
Wakeedra Bradford Customer Service Manager